Return and Exchange Policy
At JéSora Fashion, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer hassle-free returns and exchanges within 7 days of the delivery date for eligible items. You can raise a return/exchange request by contacting us on WhatsApp or by email within 48 hours of receiving your package. Please read the following guidelines carefully:

Returns
Eligibility: Items must be unused, in original packaging, and in the same condition as received.

Initiating a Return: Contact us at info@jesorafashion.com or WhatsApp us within 48 hours of delivery. Provide your order number and reason for return.

Return Shipping: Return shipping charges will be borne by the customer unless the product is defective or the wrong item was sent.


After we receive and inspect the returned item, a refund will be issued in the form of a voucher equal to the value of the order excluding shipping and return shipping charges.

This voucher will have a validity of 1 year and can be used for future purchases.

COD
Refunds for Cash on Delivery (COD) orders will be issued as store credit or a voucher of the same value. This credit can be used only at jesorafashion.com and will be valid for 1 year from the date of issue.



Exchanges
Eligibility: Exchanges are available for items that are defective, damaged, or wrongly shipped.

Initiating an Exchange: Contact us at info@jesorafashion.com or WhatsApp within 48 hours of delivery. Share your order number, the issue, and the product you’d like in exchange.

Exchange Process: Once approved, we’ll guide you on returning the product. After receiving it, we’ll dispatch the replacement promptly.

Order Cancellation:
Orders cannot be cancelled once they have been shipped. We recommend reaching out to our support team promptly if you wish to make changes or cancellations before dispatch.

Non-Returnable Items
These items cannot be returned or exchanged:

Personalized or customized jewellery

Earrings (for hygiene reasons)

Items purchased during a sale/offer


Contact Us
For any assistance, reach out to our customer care at:
📧 info@jesorafashion.com

Note:Both to and fro shipping charges are non-refundable.


We’re happy to help you!